MyCreds™

There are many advantages to the MyCreds^™ digital wallet. Notably, it is a safe, secure and tamper-proof way to share official transcripts and accelerates the time between request and document access. Users enjoy the ability to send from anytime, anywhere, making it an easy and convenient option. The platform also allows users to track when a document has been received and opened, creating additional peace of mind. 

There is no cost to request your official transcript from Saint Mary’s through MyCreds^™ and have it uploaded to your digital account. You are required to purchase one share credit through MyCreds^™ to access the platform. If you would like to share the document more than once, you will be required to purchase an extra share credit through MyCreds™.

By sharing via the MyCreds^TM Learner Portal, the official transcript becomes genuine, tamper-proof, and legally accepted. 
 
MyCreds^TM issued documents feature digital signatures that comply with the standards for certified digital documents across various countries worldwide. 
 
When you share your documents with third parties using the MyCreds^TM portal, their genuineness is guaranteed by these digital signatures. Your documents are securely stored in MyCreds^TM and your information is controlled by Saint Mary’s. You have the authority to choose who you want to share your documents with. Further details can be obtained from the MyCreds^TM website. 

Every certified document features a digital signature that fulfills the legal criteria established by the European Union for genuine electronic documents, surpassing the standards in North America, Australia, and New Zealand. 
 
An authentic document can be identified by a blue ribbon symbol, indicating that the document has not been modified after being downloaded. In the event of any alterations or an invalid digital signature, a symbol with a red cross is displayed, signifying that the document is not valid. 

Visit the MyCreds^TM website for Learner FAQs. 

Watch the MyCreds^TM  How-To Videos.

To register for MyCreds^TM you must first submit a transcript request. If you have an active SMU email address, log on to your Self-Service Banner, Select the Student tab > Order Official Transcripts > Request Official Transcript 8x. If your SMU email address is no longer valid, complete the Transcript Request Form . Wait to receive an email notification from MyCreds™ prompting you to create a MyCreds^™ account and notifying you that your digital transcript is ready.  

To order a digital transcript, follow these simple steps:

1. Log on to your Self-Service Banner, Select the Student tab > Order Official Transcripts > Request Official Transcript 8x. 
2. Wait to receive an email notification from MyCreds™ prompting you to create a MyCreds™ account and notifying you that your digital transcript is ready.  
3. Purchase share credits from MyCreds™ to view and authorize distribution of your digital transcript to your chosen recipient.  
4. Once your account is set up in the MyCreds™ portal you will be able to make new transcript requests directly through the portal 24 hours a day, 7 days a week. 

1. When your digital transcript is ready, you will receive an email notification from MyCreds^TM. Use the sign-in link directly from the email.  
2. You will be prompted to use your SMU email and password. 
3. You will have a verification code sent to your email address. 
4. You will see your issued transcript on your Documents landing page. At least one share credit must be purchased to access your transcript. The share credit can then be used to share your transcript with a third party or yourself via an email address. Additional share credits are available for purchase. 
    

Digital transcript orders are processed and transmitted from Saint Mary’s to MyCreds^TM daily. Typically, the request will be processed within 1-2 business days. You will receive an email notification from MyCreds^TM once your digital transcript is available for you to share. 

All Saint Mary’s official transcripts contain a grading scale and a legend. 
 

If you wish to pick up a hardcopy of your transcript, follow these steps: 

Complete the Transcript Request Form .

Wait to receive an email notification from the Service Centre notifying you that your transcript is ready to pick up.   

Upon arrival to the Service Centre MM108, you will be requested to show ID and pay for your transcript via debit or credit card. 

Cost  

$10, paid in-person by credit or debit card.  Cash is not accepted.

The MyCreds^TM Learner portal uses the premise that the document is yours, you are in full control of it, and thus you “share” access to it with others. 

In order to share your transcript, you must pay the $10 plus tax share fee for each unique share by buying share credits (see below for more details). If you don’t have any share credits, the SHARE button will be grey. At least one share must be purchased to initially access your transcript.

Yes. You will have the ability to add a reference number when you share the document with another institution/third-party.

You will need to complete a new request for a digital transcript through Self-Service Banner or the Transcript Request Form .

Yes, Saint Mary’s is a receiver institution and accepts digital transcripts from other institutions through the MyCreds^TM portal. 

1. Follow the link in the email notification and use the email address the link was sent to and the corresponding password. 
2. Navigate to the MyCreds.ca sign in page. 
3. Use the Sign in with your Education Provider button and select Saint Mary’s University from the list. 
4. You will be prompted to use your Saint Mary’s username and password. 
    

All MyCreds^TM notifications will be sent to the email address indicated on your request form. 

Even if you no longer have the email notification from MyCreds^TM, you can still access your documents by navigating to MyCreds.ca. 

You can begin to share your digital transcript once you receive a confirmation email that your digital transcript is available. Once you have purchased share credits in the MyCreds^TM Learner portal, you can share your digital transcript with a recipient by selecting the SHARE button. 

You will be asked to complete the document sharing form. 

Once complete, the recipient will receive an email notification from MyCreds^TM that includes your name, indicating that you have shared a document with them. The recipient will click on the link provided in this email notification to view your transcript. The recipient will also be able to download your transcript. 
 

There are two main sharing options: 

Option 1: Email

Use this option to share to a specific email address. 

Option 2: “Send my documents to a registered organization” 

Use this option if the institution you are sending it to is listed in the Recipient field (i.e., they also use MyCreds^TM). 

The fields that will need to be completed will vary by institution. 
 

To complete the form, note the following:  

• Share name (optional): The name you choose will be visible only to yourself in the Documents and Sharing tabs within the Learner portal (will not be seen by the recipient of your share). 
• Purpose of share (optional): A simple note about why you are sharing the document with this recipient. 
• Recipient or Recipient email (required): The email address or the organization that you want your transcript to be sent to. 
• Date of Birth (required): Field must be entered in the YYYY-MM-DD format 
• SMU ID (optional):  Saint Mary’s University Student ID.  This number will start with an A.
• Reference (optional): Visible to the recipient, this might be a note they’ve asked you to provide with your transcript.
• Access PIN (optional): Creating a PIN means that the recipient will also need the PIN to view your transcript. It is your responsibility to provide the PIN to your recipient.
• Expiry date (optional): Entering an expiry date means that the recipient can only access your document before the entered date. You can change the expiry date after the share if an extension is needed. 

Yes. If you set an expiry date when you used a share credit to share your digital transcript with a recipient, that recipient will lose access once the expiry date passes. An expired share still counts towards the number of share credits you have used. 

If you need to extend the expiry date, you can do that under the Sharing tab by editing the field in the appropriate shared document. 
 

Yes. You have full control over access to your documents. In the MyCreds^TM Learner portal, go to the Sharing Tab and you can view the individual share that you would like to change and disable the recipient’s access at any time. A disabled share still counts towards the number of the share credits you have used. 

You can change your MyCreds^TM display name under account settings. Your display name will appear in all notifications sent to recipients you have shared your document(s) with. Your digital transcript will always display your legal name. To update your legal name, please review the Name Change Guide or contact one of our enrolment services centres. Once your legal name has been updated, you can request a new official transcript on the Self Service Banner to be updated to MyCreds^TM. 
 

The digital signatures found in documents issued by Saint Mary’s via MyCreds^TM meet the legal criteria for certified digital documents in various countries worldwide. By sharing their documents through the MyCreds^TM portal, students and alumni can verify their authenticity as official documents from Saint Mary’s, thanks to these digital signatures. 

As part of ongoing security enhancements to the platform, MyCreds^TM introduced Multi-Factor Authentication (MFA) for learners. When you register for a MyCreds^TM account you will be sent a verification code to your email.  

Official digital transcripts and credentials must display the Blue Ribbon Symbol and a valid digital certification issued by GlobalSign CA for Adobe. To be deemed trustworthy and official, recipients must receive the document via email from MyCreds^TM, with the URL beginning with https://learner.mycreds.ca. Transcripts sent from a personal email account will not be considered official. 

When viewing the document on the MyCreds^TM portal, several indicators should confirm its authenticity: 

1. A cover page will provide details about the document's features. 
2. The document status will indicate that it's Available. 
3. The Certified blue ribbon symbol will be present. 
4. Users will be able to access certificate information. 
    

When sharing a document, students can create a PIN and are accountable for ensuring the recipient receives it. If you've received a document, please contact the sender directly. 

Why do I see a document verification failure message? 

A document verification failure message will display after accessing the link if: 

• A document has been revoked by Saint Mary's. 
• The share has expired (students/alumni can set expiry dates and make extensions).
• The share has been disabled by the student/alumni. 

Please see the MyCreds^TM Verifier FAQs.